Privacy Notice
Last Updated: March 9, 2025
This privacy notice for Monster MSP LLC (“Company,” “we,” “us,” or “our”) explains how and why we may collect, store, use, and share your personal information when you use our services (“Services”). This includes when you:
• Visit our website at www.monstermsp.com or any related website linking to this notice
• Engage with us in other ways, such as through sales, marketing, or events
Please review this notice carefully. If you do not agree with our policies, please do not use our Services. If you have any questions, contact us at webadmin@monstermsp.com.
Summary of Key Points
• What Information Do We Collect?
We collect information you provide (e.g., name, email, phone) as well as data automatically gathered (e.g., IP address, browser details).
• How Do We Process Your Information?
We use your data to deliver and enhance our Services, communicate with you, and comply with legal requirements.
• Legal Bases for Processing:
Processing is based on your consent, the necessity of fulfilling a contract, our legitimate business interests, or legal obligations.
• Sharing Your Information:
We may share your information with trusted third parties, including affiliates, service providers, and partners, under strict confidentiality.
• Your Rights:
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information.
Table of Contents
1. What Information Do We Collect?
2. How Do We Process Your Information?
3. What Legal Bases Do We Rely On?
4. When and With Whom Do We Share Your Personal Information?
5. Do We Use Cookies and Other Tracking Technologies?
6. Is Your Information Transferred Internationally?
7. How Long Do We Keep Your Information?
8. How Do We Keep Your Information Safe?
9. Do We Collect Information from Minors?
10. What Are Your Privacy Rights?
11. Controls for Do-Not-Track Features
12. California Residents’ Specific Privacy Rights
13. Updates to This Privacy Notice
14. How Can You Contact Us?
15. How Can You Review, Update, or Delete Your Information?
1. What Information Do We Collect?
Personal Information You Provide:
When you interact with our Services—such as registering, requesting information, or participating in events—we may collect:
• Personal Details: Name, job title, email address, phone number, and mailing address
• Account Information: Usernames, passwords, and communication preferences
• Payment Information: Data required for transactions (payment details are processed and stored by PayPal; please see PayPal’s Privacy Policy)
Information Automatically Collected:
When you visit our Services, we automatically gather data including:
• Device & Usage Data: IP address, browser type, operating system, and device identifiers
• Log Data: Date/time stamps, pages visited, and actions taken
• Cookies and Tracking Technologies: For functionality, analytics, and to enhance your experience
2. How Do We Process Your Information?
We process your personal information to:
• Facilitate Account Creation & Management: Enable and maintain your account
• Deliver Services: Provide the products and services you request
• Customer Support: Respond to inquiries and resolve issues
• Communications: Send administrative, marketing, and promotional messages (subject to your preferences)
• Security & Fraud Prevention: Protect our Services and comply with legal obligations
• Analytics & Improvement: Understand usage trends and improve our offerings
3. What Legal Bases Do We Rely On?
For users in the EU, UK, and other jurisdictions with comprehensive data protection laws, we process your personal information based on:
• Consent: Where you have provided explicit permission
• Performance of a Contract: To fulfill our contractual obligations with you
• Legitimate Interests: For purposes that are necessary for our business, provided your rights are not overridden
• Legal Obligations: To comply with applicable laws and regulations
For users in Canada, processing is similarly based on express or implied consent and other limited exceptions as provided by law.
4. When and With Whom Do We Share Your Personal Information?
We may share your information in specific situations, including:
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Service Providers: With trusted third parties who process data on our behalf under strict confidentiality agreements
• Affiliates & Business Partners: To support our Services and related activities
• Third-Party APIs: For example, when using Google Maps Platform APIs (please refer to Google’s Privacy Policy for more details)
5. Do We Use Cookies and Other Tracking Technologies?
Yes. We use cookies, web beacons, pixels, and similar technologies to:
• Improve your experience on our Services
• Collect analytics data
• Support the functionality of our website
You can manage your cookie preferences through your browser settings. For additional details, please review our [Cookie Notice].
6. Is Your Information Transferred Internationally?
Our servers are located in the United States, and your information may be transferred to and processed in countries outside your own. We ensure that appropriate safeguards—such as the European Commission’s Standard Contractual Clauses—are in place to protect your data when transferred internationally.
7. How Long Do We Keep Your Information?
We retain your personal information only for as long as necessary to:
• Fulfill the purposes outlined in this notice
• Comply with legal obligations (e.g., tax or accounting requirements)
• Address disputes or enforce our agreements
Once your information is no longer required, we will delete or anonymize it, except for data maintained in backup archives.
8. How Do We Keep Your Information Safe?
We employ reasonable technical and organizational measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Although we strive to secure your data, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Do We Collect Information from Minors?
We do not knowingly collect or market to children under the age of 18. If we become aware that we have collected data from a minor, we will promptly delete the information. If you believe a minor’s information has been collected, please contact us immediately at chris@monstermsp.com.
10. What Are Your Privacy Rights?
Depending on your location, you may have certain rights under applicable data protection laws, such as the right to:
• Access your personal information
• Request correction or deletion of your data
• Restrict or object to certain processing activities
• Data portability
For further details or to exercise your rights, please contact us using the information below.
11. Controls for Do-Not-Track Features
Most browsers and mobile devices offer a “Do-Not-Track” (DNT) feature. Currently, we do not respond to DNT signals due to the absence of a universal standard. Should industry standards or regulations change, we will update this section accordingly.
12. California Residents’ Specific Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and, where applicable, the California Privacy Rights Act (CPRA). These include the right to:
• Request details about the categories and specific pieces of personal information we have shared with third parties for direct marketing
• Request deletion of your personal data (with some exceptions)
To exercise these rights, please contact us as described in Section 14.
13. Updates to This Privacy Notice
We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by a new “Last Updated” date and will become effective immediately upon posting. We encourage you to review this notice periodically.
14. How Can You Contact Us?
If you have any questions or concerns regarding this privacy notice or our data practices, please contact our Data Protection Officer:
Christopher Catania
Email: chris@monstermsp.com
Phone: +1 (669) 342-0222
Address: Monster MSP LLC
1515 Sherman Ave, Unit 2E
Evanston, IL 60201
United States
15. How Can You Review, Update, or Delete Your Information?
You have the right to access, update, or delete your personal information. To submit a request regarding your data, please contact us at:
Email: webadmin@monstermsp.com
We will respond to your request in accordance with applicable laws.
